Note: Remote arming schedules will appear like local disarming/arming and a remote arming/disarming command does not generate in the event history.
Service package requirements
Arming schedules is part of the Scheduled Arm/Disarm add-on for Remote Monitoring & Control in the customer's Service Package.
- For the Commercial and Commercial Plus service package, Scheduled Arm/Disarm is included.
- For all other interactive service packages, the Scheduled Arm/Disarm add-on can be added for an additional charge.
Note: The Wireless Signal Forwarding service package does not have the option to add on interactive features, like Scheduled Arm/Disarm.
- It is not possible to create a schedule that only disarms, but it is possible to create a schedule that only arms.
- It is not possible to schedule the system to switch between Arm Stay and Arm Away (and vice versa) unless the system is disarmed in between. This is the same as how the panel functions locally.
- There may be security panel stipulations for bypassing sensors that are needed in order to arm successfully.
- If a panel offers Stay/Away zones, it affects the way in which a panel is able to arm (i.e., if the panel does not have these options, it reverts to Arm Away even if a rule is set to Arm Stay).
- Arming schedules can only be created and edited using the Customer Website (i.e., not the Customer app).
- Arming schedules cannot be configured to use the silent arming feature.
Note: If a panel is in alarm when it is scheduled to arm or disarm, the automated arming command will fail.
To configure an arming schedule using the Customer Website:
- Log into the Customer Website.
- Click Automation.
- Click Arming Schedules.
- In Choose Schedule Type, click to select either Use business hours to use the location's existing schedule or Create a custom schedule to configure a new schedule.
- In Add an Arming Schedule, select the automated system action from the dropdown menu.Note: If the system has multiple partitions, there will be the option to select which partition the schedule applies to.
- If Create a custom schedule was selected, the time for the system action must be configured.
- To create a schedule that only performs one arming action (i.e., Arm Stay or Arm Away), use the dropdown menus to configure the first arming action and click to deselect the second arming action option. This sets the schedule to only perform one arming action.
Note: Business hours can be used for arming schedules if business hours are enabled on the account. For more information on how to configure business hours.
Overnight Arming Schedules
If an Arming Schedule crosses midnight (e.g., Arm Away system at 10 PM, and Disarm it at 7 AM), the second arming command takes place on the following day.
Example: If the system is set the schedule to Arm Away at 10 PM and Disarm at 7 AM, Mon-Fri, this means that the schedule concludes with a Disarm at 7 AM on Saturday. To create a weeknight arming schedule that concludes on Friday night (so that the system is left armed over the weekend), construct the schedule by specifying the morning Disarm command first, followed by the Arm Stay or Arm Away command that arms the system at night (e.g., Disarm at 7 AM, Arm Away at 10 PM, Mon-Fri). This prevents the schedule from crossing midnight.
If arming schedules are not performing as expected:
- Verify the schedule is set as desired on the Customer Website. Verify there are not any duplicate or conflicting schedules, this includes business hours if there are any rules based on them.
- Verify auto re-arming isn't the cause of the unexpected behavior.
- Try testing schedules when Quick Arm is disabled (on IQ panels, enable Secure Arming).
- If it still doesn't seem to be working properly, delete and recreate the arming schedule on the Customer Website.