One of the key benefits of installing a monitored alarm system is the round-the-clock vigilance provided by our monitoring station team, who are on duty 24/7/365 to dispatch the police when necessary.
A common question we receive is whether customer information is shared with the police department.
At Epic Alarm, we safeguard your customer information, which includes your address, phone numbers, user lists, and emails, within our secure system.
Our monitoring station team will only share information with police dispatch in the event of a break-in or other emergencies.
Under no other circumstances do we share any of your information.
Many cities mandate that you, the customer, register with the local city or police department and, in some cases, even pay for an "Alarm Permit."
To determine if your city or local police department requires an alarm permit, the most straightforward method is to contact them directly by phone or to visit their website. We maintain a list of local cities and make every effort to keep this list current. Please follow this link to read our article about Alarm Permits.