Common questions and support articles

There are several ways to determine a wireless network name and password.

You will likely know the wireless network name and password for their network. It is recommended to verify the credentials they provide by trying to connect to the network using a smartphone or another device before enrolling any wireless equipment (e.g., cameras and garage door hubs).

To find the Wi-Fi credentials using a computer already connected to the network:

On Windows

1. Find the Wi-Fi name.
   1. If already connected to the network on a computer or laptop using Windows, click . This is typically located in the bottom right toolbar.
   2. The Wi-Fi network name should appear first in the list, and if connected to it, it will display either Connected or Connected, secured.
2. Find the password.
   1. Right-click .
   2. Click Search.
   3. In the Search Windows field, enter view network connections.
   4. In the search results, click View network connections.
   5. Right-click the network name
   6. Click Status.
   7. Click Wireless Properties.
   8. Click Security
   9. Click to select Show characters if not already selected.
   10. The password for the wireless network displays in the Network security key field.

On Mac (OS X)

1. Find the Wi-Fi name.
   1. If already connected to the network on a Mac computer or laptop running OS X, click . This is typically located in the upper-right toolbar.
   2. The Wi-Fi network name should appear first in the list, and if connected to it, there will be a black checkmark displayed to the left of the name.
2. Find the password.
   1. Click .
   2. In the Spotlight field, enter keychain access.
   3. In the search results, click Keychain Access.
   4. In the left sidebar, click Passwords.
   5. In the upper-right search field, enter the name of the network, then double-click it when it appears in the results.
   6. Click to select Show password. If prompted, enter the administrator Username and Password.
   7. The password for the wireless network will now be displayed in the Show password field.

To find the Wi-Fi credentials without a device connected to the network:

If no devices are available to connect to the wireless network, there are other methods for finding the wireless network info.

On the router

If the wireless router is provided by the internet service provider, the SSID (wireless network name) and security key (the Wi-Fi password) are often printed on a sticker on the router.

If the wireless network information still hasn't been found, check the router to see if it has a WPS button. If it does, connecting the video camera via WPS can allow a wireless connection without needing to know the SSID or password.

Additional contacts

If none of the above steps helped establish a Wi-Fi connection, it may be necessary to contact the Internet Service Provider (ISP) or router manufacturer. They should be able to help find the Wi-Fi network name and/or password. In some cases, it may be possible to find the information by logging into an online account with the ISP.