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How to add and manage users

For security reasons, user codes can only be added through the Customer Website. The Customer Website can be accessed from a personal computer or the web browser of a mobile device.

To add a user(s) using the Customer Website:
  1. Log into the Customer Website.
  2. On the left-hand side, click on Users.
  3. At the top, click on the Add User button (it is blue).
  4. Enter the User's first and last name under User Information.
  5. Select the user's language preference using the Language Preference dropdown menu.
  6. Click +Add to add the user's contact information.
  7. Click to check the devices the user should have access to under Access Control.
  8. Enter the user's new access code.
  9. Click Save.
Note: After saving, it will take approximately 3 minutes for the code to be downloaded to the devices for use.

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