How to add and manage users
For security reasons, user codes can only be added through the Customer Website. The Customer Website can be accessed from a personal computer or the web browser of a mobile device.
To add a user(s) using the Customer Website:
- Log into the Customer Website.
- On the left-hand side, click on Users.
- At the top, click on the Add User button (it is blue).
- Enter the User's first and last name under User Information.
- Select the user's language preference using the Language Preference dropdown menu.
- Click +Add to add the user's contact information.
- Click to check the devices the user should have access to under Access Control.
- Enter the user's new access code.
- Click Save.
Note: After saving, it will take approximately 3 minutes for the code to be downloaded to the devices for use.