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All CollectionsGeneral QuestionsLTE Cellular Module Upgrades

When was the last time you had to upgrade your cell phone? I would imagine not too long ago.

Most of us usually upgrade because we want the latest and greatest tech, others do so because they must.

The good news is your Epic Alarm system is always updating. We regularly push out wireless software updates (for those on our interactive and above plans.) so the need to upgrade becomes almost non-existent. That is until a part of the hardware becomes obsolete. 

All good things must come to an end. The FCC is working with all major cellular carriers, who have decided to "sunset" 3G cellular service. This is to make room for newer technology like LTE and 5G on the current cell towers. Your alarm system has a 3G cellular module in it which will may no longer function properly starting January 1, 2022, and will definitely stop working as the months progress (depending on the version of the cellular module in your panel and the carrier).

The good news is we don't need to replace your entire alarm system.


We don't need to replace any sensors.

We don't need to you to spend $1,500 on the latest iPhone either, but that's your choice :)

All we need to do is have a technician visit your home and install a current generation LTE module. Doing so will keep you sunset-proof and keep you protected well after 2022. Other benefits include, faster arming and disarming, faster communication with our monitoring center during alarm events and faster action on automation features such as lights, door locks, thermostats and any other automation devices you may have installed and connected to your Epic Alarm system. 

For some further good news:


1. The cost for a new LTE cellular module is $372, which includes hardware, software upgrade and professional installation by one of our technicians.

2. From now till January 31, 2022 we are offering special pricing thanks to a manufacturer rebate that brings the cost of the upgrade down to $199, with complete installation, technician visit and software update included.

3. If you'd like we can offer to spread the cost for the upgrade over 6 months. Monthly cost is $35 x 6 payments.

To get started, simply contact us via phone or email, and we'll get you taken care of!

success@epicalarm.com or 1.888.969.EPIC


FAQS:

Q: Where can I find more information from the FCC about this sunset?
A: FCC Information on the 3G sunset: https://www.fcc.gov/sites/default/files/plan_ahead_for_3g_shutoff_consumer_guide.pdf

Q: How often will I need to do this?
A: Sunsetting major networks is not something that happens often. For example, 2G was sunsetted 5 years ago, on January 1, 2017.

Q: Why do I need to pay for this?
A: Epic Alarm always fights to keep your costs low, including our monthly monitoring rates, which we almost never raise and continue to fight to do so despite rising costs. Hardware upgrades like this are not included in our service plan. We are performing this upgrade for you at less than our cost just to make sure we're in this with you.


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