Common questions and support articles

If you got a new router or made changes to your Wi-Fi credentials (network name or password), you will need to reconfigure the camera to connect to the network. There are multiple methods available to restore communication without the need to delete or factory reset an enrolled video camera.

To reconnect a camera to a Wi-Fi network using WPS mode:

1. Locate the WPS button on the router.
   • Typically, there is a button labeled with WPS or one of the following icons: , .
     
     Note: WPS may not be an option on all routers. Refer to the router's installation manual for additional instructions on locating the button and to see if it is a feature of the router.
     
2. Locate the WPS button on the camera.
   • On most camera models, the button is labeled WPS or Reset.
   • On the ADC-720W, the button is hidden under the smaller black plug on the back of the camera.
3. Hold the WPS button for about 2 to 3 seconds (or until the LED begins to flash blue) to put the camera into WPS mode.
4. Press the WPS button on the router for 1 to 6 seconds to put the router into WPS mode. The time can vary significantly between router models.
   • Typically a light flashes on the router to indicate it is in WPS mode.
   • If there is no LED or a blinking red LED, WPS might be disabled on the router.
5. Wait 2 minutes to allow the camera and router to discover each other.
6. The camera LED changes from flashing blue, to flashing green, then to red. Wait for the LED to stay one color, blinking or otherwise, for a few minutes before continuing.
7. Once the LED has stabilized, refer to the following table for troubleshooting steps based on the LED pattern on the camera:

To reconnect a camera to a Wi-Fi network using an Ethernet cable:

Note: For this method to be successful, identify the wireless network name and password. For assistance in finding the Wi-Fi name and password, see How can I find out what the WiFi name and password is for the wireless network?.

1. Power down the camera.
2. Find an Ethernet/Cat5 cable that reaches from the camera to the router.
   • This may require taking the camera down from its mounting location and bringing it to the router temporarily.
3. Plug one end of the Ethernet cable into the camera and the other end into the router.
   • Typically the router has LAN ports that are numbered 1 through 4. Any of these ports should work.
4. Apply power to the camera.
5. Allow the camera to fully power on.
   • It can often take up to two minutes for the LED to transition from solid red.
   • If the connection is successful, the LED turns solid green.
6. Once the camera's LED turns solid green, the new wireless information is ready to be programmed.
7. If the LED turns solid green after being power-cycled, attempt to view live video on the website or app.
   • If unable to view live video, refer to the following table:

To reconnect a camera to a Wi-Fi network using Access Point (AP) Mode:

This method applies to all AP Mode-enabled Alarm.com cameras. 

1. Press and hold the WPS button on the back of the camera for five to seven seconds.
   • The camera first flashes blue before flashing white.
   • Once the camera's status LED flashes white, immediately release the button.
2. Using a computer, smartphone, or tablet, connect to the Wi-Fi network named ALARM (##:##:##).
   • The numbers in parentheses are the last six digits of the camera’s MAC address.
3. Using a web browser on the device used in step 2, enter the camera's access point web address (i.e., http://V721install, http://521irinstall, etc.).
4. Press Enter to open the web page.
   • If this does not work, verify that the device is still connected to the ALARM network.
   • If the camera's access point URL is not working, enter the IP address of the camera 192.168.1.1 in the web browser and press Enter.
5. Follow the on-screen instructions to connect the camera to the customer's wireless network.
6. Click Scan for wireless networks.
7. Click the name of the customer's Wi-Fi network.
8. In the Security Key field, enter the customer's Wi-Fi password.
9. Click Ok in the pop-up window that appears asking to refer to the website.
10. Once the camera's LED is solid green, try to view live video on the Customer Website or app.
    • If the camera's LED does not turn solid green, reboot the camera retry this procedure.