All CollectionsHow-to GuidesHow to unlink an account under a single login name
Unlink an account under a single login name
Individual accounts can be unlinked from one another using the Alarm.com app or Alarm.com customer website. Additionally, if an account is terminated, any additional accounts that were linked to that login will remain linked to that login.
Example: If the customer has two additional accounts that are only linked to their main account's login and their main account is terminated, the two additional accounts will still be accessible through the existing login.
To unlink an account from a login using the Alarm.com app:
Log in to the Alarm.com app.
Tap .
Tap Manage Linked Systems.
Tap next to the desired system, then tap Unlink.
Note: If unlinking a system that is currently listed as the default system,the default system will be automatically updated to one the login still has access to.Users are unable to unlink an account that they are currently viewing, and will needto toggle to a different system in order to unlink their accounts. 5. Tap Confirm to confirm the removal. This takes immediate effect in unlinking
the accounts to the current login name.
To unlink an account from a login using the Alarm.com website: 1. Log in to the Alarm.com customer website.
2. In the system description, click Down. 3. Click Manage Linked Systems. 4. Click next to the desired system, then tap Unlink.
Note: If unlinking a system that is currently listed as the default system,
the default system will be automatically updated to one the login still has access to. Users are unable to unlink an account that they are currently viewing, and will need to toggle to a different system in order to unlink their accounts.
5. Click Remove System to confirm the removal. This takes immediate effect in unlinking the accounts to the current login name.
.
next to the desired system, then tap Unlink.