Common questions and support articles

Your Abort Code — also known as a Verbal Passcode — is an important part of your alarm system’s security.

It’s a word, number, or short phrase that verifies your identity when you speak with our monitoring center.

What It’s Used For
When your alarm is triggered, our 24/7 monitoring team will call to verify the alarm.

Before sharing details or canceling a dispatch, they’ll ask for your abort code to confirm they’re speaking with an authorized user.

This protects your account from unauthorized access and ensures accurate emergency response.

Why It’s Important

• Confirms your identity before any action is taken.
• Prevents false alarms and unnecessary emergency dispatches.
• Ensures your security and privacy when interacting with our monitoring team.

How to Choose a Good Abort Code

• Use something easy to remember but not easily guessed (avoid “1234" or your address).
• It can be a word, number, or phrase up to 10 characters.
• Keep it consistent among all authorized users on your account.

When You’ll Use It
You’ll be asked for your abort code when:

• The monitoring center calls after an alarm activation.
• You call to cancel a false alarm.
• You reach out after hours for account or service verification.

How to Update It
Email us at hello@epicalarm.com and we can send you a secure link to a form where you can update the contact list and passcodes via DocuSign or email.

Note: We can only send this form to emails we have on file linked to your account or we might need to go through some quick steps to verify your account for your protection. If you’re unsure of your current code or need assistance, contact our team at 888-969-EPIC or email support@epicalarm.com.