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Common questions and support articles

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General Questions

How long is my Epic Alarm system under warranty?

Can I paint my sensors?

Do I need an alarm permit?

Can I move my Epic Alarm system?

LTE Cellular Module Upgrades

Moving or Cancellation Equipment Guidelines

What is Crash & Smash?

False Alarm - Crash & Smash

Possible causes of false Crash & Smash detection

What Panel Do I have

How To Reset Your Password

Will the Arming Event notification include the name of the user who armed or disarmed the system?

Low Battery Condition - Options

Do you share information with the police?